Everynow and again you run into a company or business that goes the extra mile. I have found another, ARB USA seems to thrive on customer service.
Now I don't have to explain how good the Old Man Emu products are, or ARB's recovery gear, the products speak for themselves, and yes, I and my sons own a few of their outstanding products.
On a Saturday not long ago, I decided to inquire about a piece of recovery gear, so I shoot an email off to ARB USA thinking I'll get a responce sometime in the week ahead, but no..... I had an answer back in no time, from the president of ARB USA no less. I guess he puts in a Saturday or two like the rest of us.
Well last week my youngest son Matthew encountered a small problem with an ARB product. Remembering the outstanding service from last time, I shoot a late night email. The next day I received a responce from Matt Glass at ARB USA explaining that I can't get that one piece we need. Matt from ARB also explained that the unit was still under warranty and he must send Matthew a more complete set-up.
Well it took about a week(traveling cross country) and what do we find on the doorstep, yes, everything we need to fix young Matthews problem and get him back on the road.
Matt Glass at ARB USA Email:
mattg@arbusa.comARB USA is the real deal, if you have a legitimate problem or just a question, give ARB USA a shout.
Check out their website:
http://www.arbusa.com/Thank you Mr. Jackson and Matt.
Charlie
