I recently ordered a D-ring shackle assembly for my rear receiver. They sent it to me in a timely fashion, but when I got it, the D-ring didn't fit around the hitch pin,
nor did the hitch pin fit into my receiver! I have a standard 2" receiver, so that wasn't the problem. Both parts that they sent me were badly forged, with a huge seam of extra material running up the top and bottom of the hitch as well as on both insides of the D-ring.
I didn't feel like paying to ship it back and wait for another one, so both parts spent some serious time on the
bench grinder until they fit each other and my Jeep. Of course, with all the grinding, I now had to spray paint the parts so that they wouldn't rust!
I called Quadratec to tell them about the problem. I urged them to go into the warehouse and check the other ones, because if mine was bad, who knows how many others were, too? The man I spoke to assured me that he would do this himself, immediately.
Today, I checked the site, and lo and behold, the cheap hitch that I bought is now no longer offered for sale. (You get what you pay for, I guess
). I just wanted to save them a lot of grief in case someone *not as nice as me* would buy one and have a cow about it.
I'd buy from them again, of course. Next time, it'll be something in a brand that I've heard of!
